Responsible Gaming at l889 — Play Smart, Stay in Control
l889 believes that gaming should always be an enjoyable and controlled experience. Our responsible gaming programme gives every Bangladeshi player the tools, information, and direct support they need to keep gambling fun — and to step back safely when it stops being so. This page explains our commitment and the practical options available to you.
Gaming That Puts Players First
At l889, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent environment for all players based in Bangladesh, while actively discouraging gambling behaviours that can cause harm to individuals, families, and communities.
Our platform is designed from the ground up with player protection in mind. Every account comes with access to a full suite of self-management tools that let you set boundaries before they become necessary. We believe the best time to put limits in place is when you are feeling in control — not after a problem has already developed.
l889 strictly enforces a 21+ age policy with no exceptions. Identity verification (KYC) is mandatory before any withdrawal is processed, and our systems flag irregular betting patterns that may indicate problem gambling. Where a concern is identified, our responsible gaming team will reach out proactively.
If at any point gambling stops feeling like entertainment and starts feeling like a compulsion, obligation, or financial pressure, we encourage you to use the tools on this page or contact our support team immediately at [email protected]. Help is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Set daily, weekly, or monthly deposit caps from your account settings — effective immediately.
Take a short break of 24 hours, 7 days, or 30 days. Your account is locked for the full duration.
Permanently or indefinitely close your account. Cannot be reversed without a mandatory cooling-off period.
Our responsible gaming team is reachable any time at [email protected] — Bangladesh Standard Time (UTC+6).
Six Ways l889 Keeps Gaming Responsible
Every tool listed below is available to all registered l889 players at no cost. They are designed to be simple to activate and, where appropriate, impossible to bypass during the cooling-off period.
From your l889 account settings you can define the maximum amount you are willing to deposit over a 24-hour, 7-day, or 30-day rolling window. Reductions take effect instantly. Increases require a mandatory 24-hour review period before they become active, giving you time to reconsider. Limits apply across all deposit channels including bKash, Nagad, Rocket, and Upay.
Set a session duration limit and l889 will notify you when you have been playing for your chosen length of time. Reminders appear as on-screen alerts and serve as a prompt to take a break, review your balance, or close the session. This tool is particularly useful during long BPL or IPL match-day betting sessions where time can pass quickly.
Enable periodic reality check pop-ups that display your current session time, net win or loss, and a prompt to continue or end the session. Reality checks can be set to trigger every 30, 60, or 90 minutes. They cannot be dismissed without you making a conscious choice to continue, ensuring every session involves an active decision to keep playing.
If you feel you need a break from gambling but are not ready for a full self-exclusion, a time-out temporarily deactivates your l889 account for a period of 24 hours, 7 days, or 30 days. During a time-out your account is fully locked — you cannot log in, deposit, place bets, or access games. The time-out cannot be cancelled before it expires. Pending withdrawals are still processed during your time-out period.
Self-exclusion is the most serious account restriction available at l889 and is intended for players who recognise that gambling is causing harm. You may request self-exclusion for a minimum period of 6 months or on a permanent basis. Once activated, self-exclusion cannot be reversed until the minimum period has elapsed and a formal re-evaluation request has been processed by our responsible gaming team. Remaining balance is refunded in full upon closure.
l889's responsible gaming support team is separate from general customer service and trained specifically in problem gambling identification and player welfare. You can reach them any time by emailing [email protected] with the subject line "Responsible Gaming Request". All communications are treated with strict confidentiality. Account restrictions requested via this channel are actioned within 1 hour of the request being received.
Activating Your Responsible Gaming Tools
All responsible gaming tools at l889 are available directly from your account settings panel after logging in. You do not need to contact support to activate deposit limits, session reminders, or a time-out — these can be self-served instantly at any time of day.
For self-exclusion requests — especially where the player is in distress — we strongly recommend contacting our dedicated team by email at [email protected] so that a trained agent can assist you promptly and ensure the exclusion is applied correctly across your account.
All responsible gaming actions are logged on your account with a timestamp and confirmation email sent to your registered address. Keep this email as a record of your request.
Log in → Account Settings → Responsible Gaming → Deposit Limits. Choose your preferred period (daily / weekly / monthly) and enter the maximum BDT amount. Reductions are immediate. All future deposits above the limit will be automatically declined at the payment gateway.
Instant EffectLog in → Account Settings → Responsible Gaming → Session Reminders. Choose alert intervals (30 min / 60 min / 90 min). Alerts appear as on-screen notifications that require manual dismissal, ensuring you are always aware of how long you have been playing.
Adjustable AnytimeLog in → Account Settings → Responsible Gaming → Take a Break. Select a duration: 24 hours, 7 days, or 30 days. The time-out activates immediately after confirmation. You will be logged out automatically and will not be able to log back in until the period expires.
Fixed DurationContact [email protected] with subject "Self-Exclusion Request" from your registered email address, or use the self-exclusion form in Account Settings → Responsible Gaming → Self-Exclude. Minimum exclusion period is 6 months. Your account will be closed, bonuses forfeited, and remaining balance refunded within 5 business days.
Cannot Be Reversed EarlyRecognising Problem Gambling
Problem gambling can develop gradually. Recognising the early signs — in yourself or someone you care about — is the first step toward getting help. If any of the following apply, we encourage you to reach out to l889 support or a specialist organisation immediately.
Placing additional bets to try to win back money that has already been lost, often escalating stake sizes in the process.
Taking loans from friends, family, or financial institutions, or using credit facilities, specifically to fund gambling activity.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Missing work, neglecting family commitments, or failing to meet financial obligations such as rent or bills because of time or money spent gambling.
Making repeated unsuccessful attempts to reduce or stop gambling, or feeling restless and irritable when trying to cut back.
Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties.
Ask Yourself These Questions
The following questions are based on internationally recognised problem gambling screening tools. This is not a clinical assessment — it is a personal reflection exercise to help you evaluate your relationship with gambling.
If you answer "yes" to three or more of these questions, we strongly recommend activating a time-out or self-exclusion on your l889 account and seeking support from a qualified counsellor or support organisation.
Your answers are private — this is not a form and no data is transmitted. It is simply a series of honest questions worth sitting with for a few moments.
Need to Talk to Someone Now?
Our responsible gaming team is available around the clock. Email us from your registered l889 account address and we will respond within one hour.
Have you ever felt the need to bet more and more money to get the same level of excitement from gambling?
Have you ever returned to gambling on another day to try to win back money you lost?
Have you ever lied to family members, friends, or others about how much time or money you spend on gambling?
Have you ever gambled to escape worry, trouble, boredom, loneliness, or other personal difficulties?
Have you ever felt restless, irritable, or anxious when you tried to reduce your gambling or stop altogether?
Has gambling ever caused serious problems in your relationships, your work, or your financial situation?
Have you ever borrowed money — from a person or a financial institution — to fund gambling or to pay off gambling debts?
Have you made repeated, unsuccessful efforts to control, cut back, or stop gambling altogether?
Protecting Young People
l889 takes its duty to protect minors extremely seriously. The following guidance is for parents and guardians who share devices or internet connections with children and young people.
Never share your l889 username or password with anyone, including children. Log out fully after every session on shared devices.
Use device-level PIN codes, biometric locks, and parental control software on any device that children can access.
Educate young people in your household about the risks of gambling. Open, honest conversations are one of the most effective protective measures available.
If you believe a person under 21 has registered or is using an l889 account, contact [email protected] immediately. We will suspend the account and conduct a full review.
Enjoy l889 Responsibly
Gaming at l889 is best enjoyed as entertainment within your personal limits. Explore our games, review our FAQ, or log in to manage your responsible gaming settings today.